Terms & Conditions

All bookings are made on the basis of the information you provide about your property, its condition and access. Online results are estimates only. Your quote is confirmed by NUMA before your booking is final.

You must provide accurate details of bedrooms, bathrooms, property type, condition, pets, parking and access. If the property differs materially from the information provided, NUMA may adjust the quote, reduce the scope of work within the booked time, or reschedule the service.

A Basic Clean is a maintenance clean for regularly maintained homes. It includes dusting accessible surfaces, kitchen and bathroom cleaning, interior microwave cleaning, vacuuming, mopping, emptying bins and making beds with the linen already in place.

A Deep Clean includes everything in a Basic Clean, with additional detailed attention to edges, skirting boards, high-touch points, accessible fittings, kitchen degreasing and bathroom detailing.

Changing linen is not included in a Basic Clean or a Deep Clean. Linen Change / Bed Making is available as an optional extra, with fresh linen supplied by the client.

Work is limited to accessible areas that can be reached safely without moving heavy furniture or using high-reach equipment.

NUMA supplies its own cleaning products and equipment. You may select either our standard cleaning products or a lower-fragrance / eco-conscious option when booking.

Please advise NUMA before your appointment of any allergies, sensitivities, surface restrictions or specific product requirements. If you request that we use products you supply, this is at your own risk.

Extras such as oven, fridge, rangehood, windows, blinds, balcony, garage, BBQ, laundry, dishes and cupboard interiors are quoted individually and are only performed where selected and confirmed.

Photos may be required for extras where size, condition or access materially affects time and price.

Our pricing is based on your home, the service required and any selected extras. You'll receive a clear price before your booking is confirmed.

If a property requires more time than estimated, NUMA will contact you and seek your approval before performing additional work. No additional charges are applied without your approval.

Services performed on weekends or public holidays may attract an additional charge. Any such charge is disclosed in your confirmed quote before the booking is finalised.

Payment is due in accordance with the confirmed quote and invoice terms provided to you. Recurring services are invoiced per service unless otherwise agreed in writing.

Please provide as much notice as possible if you need to cancel or reschedule. Cancellation and rescheduling terms are confirmed with your quote.

If our team cannot access the property at the agreed time, or is turned away on arrival, a cancellation or call-out fee may apply.

You are responsible for providing safe and lawful access to the property at the agreed time, including keys, codes, building access or concierge arrangements.

Running water and electricity must be available. NUMA takes reasonable care with keys and access details and will only use them for the purpose of providing the service.

Please advise us of any pets and secure them where required for the safety of our team and your animals.

Valuables, cash, jewellery, sentimental items and fragile or unstable items should be secured or removed before the service. NUMA may decline to clean items that are fragile, unstable or of high value.

Some surfaces, fittings and finishes may already be worn, stained, scratched, discoloured or damaged before cleaning. NUMA is not responsible for pre-existing damage or wear that becomes more visible after cleaning.

NUMA may take photographs of specific areas to document condition and the work performed. These photographs are used for quoting, quality and record-keeping purposes only, and are not used for marketing or social media without your specific permission.

Please report any concern about damage as soon as possible, and no later than 48 hours after the service, so it can be investigated promptly.

Nothing in this clause limits your rights under the Australian Consumer Law.

NUMA does not perform hazardous or specialist cleaning work, including:

• Biohazards, bodily fluids, needles or human or animal waste
• Significant mould remediation
• Pest, vermin or infestation cleaning
• Hoarding, rubbish removal or waste disposal
• Carpet steam cleaning and specialist restoration work
• External high-reach, roof, ladder or unsafe-access work
• Any work that is unsafe or unlawful for our team to perform

If you are not satisfied with any part of the service, please contact us within 48 hours at info@numaclean.com.au so we can review the issue and arrange a reasonable remedy where appropriate.

You agree to provide a safe working environment. NUMA may pause or stop a service where conditions are unsafe, including hazards, aggressive behaviour, unsafe access, extreme clutter or exposure to illness.

Where interior cleaning of a fridge, cupboards or drawers is booked, please advise whether the areas will be emptied before we arrive or whether NUMA is to empty them. Emptying contents requires additional time and may affect the final quote.

Recurring bookings continue at the agreed frequency until changed or cancelled by either party with reasonable notice. Frequency pricing is based on the estimated service duration and may be reviewed if the property, scope or condition changes.

NUMA collects and handles personal information in accordance with its Privacy Policy, including booking, address, access and communication details.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service remedied if it is not of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

By submitting an estimate request or confirming a booking with NUMA, you acknowledge that you have read, understood and accepted these Terms & Conditions.