Question 1

What is included in a Basic Clean?

Accepted Answer

A Basic Clean is a maintenance service for regularly maintained homes. It includes dusting accessible surfaces, wiping benches and visible surfaces, kitchen and bathroom maintenance cleaning, vacuuming and mopping.

Question 2

What is the difference between a Basic Clean and a Deep Clean?

Accepted Answer

A Deep Clean includes everything in a Basic Clean, with more detailed cleaning across kitchen and bathroom areas, accessible edges, skirting boards, high-touch points and buildup.

Question 3

Are online prices final?

Accepted Answer

No. Online prices are estimates based on the information selected. We review your home details, photos and requested extras, then confirm your quote before the appointment.

Question 4

How is my cleaning price calculated?

Accepted Answer

Your price is based on the size and condition of your home, the type of clean you need and any extras you select. We will always confirm your price before accepting your booking.

Question 5

Do I need to be home during the clean?

Accepted Answer

Not necessarily. Access arrangements can be confirmed before your appointment.

Question 6

Do I need to provide cleaning products?

Accepted Answer

No. NUMA brings its own cleaning products and equipment. You can choose between our standard cleaning products or a lower-fragrance / eco-conscious option at no extra charge. Please let us know before your appointment if you have allergies, sensitivities or specific product requirements.

Question 7

Can I add extras to my booking?

Accepted Answer

Yes. Select the extras you need in your estimate request. We may request photos to confirm the quote.

Question 8

What if my home needs more time?

Accepted Answer

We will contact you and seek your approval before completing any work beyond the confirmed scope.

Question 9

Do I need to empty my fridge or cupboards?

Accepted Answer

It depends on the service you choose. You may empty the fridge, cupboards or drawers before we arrive, or you can ask NUMA to empty them as part of the service where practical. If NUMA is required to empty contents, this will take additional time and may affect the final quote. Please include this in your booking notes.

Question 10

Is bed making or a linen change included?

Accepted Answer

Making beds with the linen already in place is included in a Basic Clean and a Deep Clean. Changing linen is not included — you can add Linen Change / Bed Making as an optional extra, with fresh linen supplied by you.

Question 11

Do you offer end-of-lease cleaning?

Accepted Answer

End-of-lease cleaning is coming soon. Contact us to register your interest or ask about future availability.

Question 12

Do you charge a travel fee?

Accepted Answer

Travel is included for bookings within our regular Gold Coast service areas. For outer suburbs, hinterland locations and locations outside the Gold Coast, a small travel fee may apply. We will always let you know before your booking is confirmed.